Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
Based on backlog it can take up to 7 business days but on average it is 4 business days.
Care instructions
All our wooden products are oiled using mineral oil that is food safe. We discourage the use of varnish or polyurethane. These coating can be toxic.
Gift wrapping and packaging
If the product is a gift we can make sure that your message is included. We do not gift wrap.
Client designed products that require more than just adding logos or text.
We can do client designed custom work but do require a partial payment before work begins.
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